helpdesk 

License: Freeware
OS: WinME,WinNT 3.x,WinNT 4.x,WinXP,Windows2000,Windows2003,WindowsVista
Publisher: ITSTH
Size: 245.52 KB

Use Microsofts Outlook as powerful Helpdesk solution for customer mails at Online shopping companies. The Add-in for ReplyButler supports you when you at the storing of the Webshop boilerplates for your helpdesk. Youll receive a predefined organisational structure with the most common headlines that turn up in customer mails Online shopping companies, accompanied by starting points for boilerplates that can be put into these helpdesk areas. All Webshop text phrases are compatible to a multi-user system so that with a LAN all the supporters have the identical helpdesk texts and share the same DB. All suggestions for written texts already have headlines in 2 languages + were assigned small icons to find them easily. This menu organization is automatically used in Microsofts Outlook with the shareware Reply-Butler, and the boilerplates and the boilerplates can get accesed rapidly. Try now!

Cerberus Helpdesk is an intelligent e-mail application that eliminates those tasks that waste your teams time and energy: deleting junk mail, distributing work and battling with a cluttered inbox.And Cerberus Helpdesk is web-based, allowing your team the freedom to work from nearly any computer or mobile device, anywhere, running on almost any platform.Intelligent e-mail application that eliminates those tasks that waste your team's time and energy

HelpDesk for Outlook and SharePoint is an extension for partly SharePoint based websites.The SharePoint site is an environment that Microsoft is favoring strongly. This makes HelpDesk for Outlook and SharePoint safe for the future, and users get a lot of features and possibilities. HelpDesk for Outlook and SharePoint of course supports Office 2007.Issue tracking and user support with a tool that connects Outlook to SharePoint

Publisher: DEK Software International
License: Shareware; $495.00
Size: 11.4 MB

Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more. Also includes a branded, web-based support portal provides your customers with an easy-to-use self-help tool, online issue tracking & more.

Publisher: WebGroup Media, LLC
License: Commercial Demo; $199.00
Size: 3.8 MB

A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs. Quick to install & simple to deploy into your existing infrastructure. Needs Auscomp IT Commander Server and MS Outlook to be installed. Free 14-day trial.

Publisher: Auscomp
License: Shareware; $245.00
Size: 635 KB